Shipping policy

Last updated: August 12, 2026

Shipzap works with fulfillment and shipping partners to deliver orders to customers in supported destinations.

1. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing times can vary depending on the product, supplier, destination, order volume, weekends, and public holidays.

2. Delivery Times

Estimated delivery times are displayed where available during the shopping or checkout process.

Delivery estimates are not guaranteed unless expressly stated otherwise.

International shipments may take longer because of customs clearance, carrier delays, weather, public holidays, or circumstances outside our reasonable control.

3. Tracking

Where tracking is available, a tracking number may be provided after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you provide an incorrect address, contact us as soon as possible at shipzsap@gmail.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Where these charges are not collected by Shipzap at checkout, they may be payable by the customer, subject to applicable law.

6. Delayed or Missing Orders

If your order appears delayed or has not arrived within the applicable estimated delivery period, contact us at shipzsap@gmail.com with your order number.

We will reasonably assist in investigating the shipment.

7. Delivery Problems

If an order arrives damaged, incorrect, or materially different from what was ordered, contact us with photographs and your order information so we can investigate.