Terms of service

Last updated: August 12, 2026

These Terms of Service govern your use of the Shipzap website and your purchase of products from Shipzap.

1. About Shipzap

Shipzap operates an online ecommerce store offering products to customers in supported destinations.

By using our website or placing an order, you agree to these Terms, subject to any mandatory consumer rights applicable to you.

2. Products and Information

We make reasonable efforts to ensure product descriptions, images, prices, and availability are accurate.

Product appearance, packaging, or specifications may occasionally vary.

We reserve the right to correct errors and update product information where necessary.

3. Orders

When you place an order, you submit a request to purchase the selected products.

We may cancel an order when reasonably necessary, including because of product availability, pricing errors, suspected fraud, or shipping restrictions.

If we cancel an order after payment has been taken, an appropriate refund will be arranged.

4. Prices and Payments

Prices displayed at checkout are the prices applicable to your order unless an obvious error has occurred.

Payment must be successfully authorized before an order can be fulfilled.

Depending on the destination, additional taxes, customs duties, import charges, or other fees may apply.

5. Shipping

Delivery estimates are provided for guidance and may be affected by customs, carriers, weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

See our Shipping Policy for additional information.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy and applicable consumer law.

7. Prohibited Use

You must not use our website:

For unlawful purposes
To commit fraud
To interfere with website security
To attempt unauthorized access
To submit malicious code
To infringe the rights of others

8. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, and other materials is owned by or licensed to Shipzap.

You may not reproduce or use this content without permission except where permitted by law.

9. Third-Party Services

Our store may use third-party services including payment processors, fulfillment providers, shipping companies, analytics services, and advertising platforms.

Those providers may have their own terms and policies.